Cancellation and Refund Policy

1. How to cancel

Use the Manage subscription link in a Paddle email or receipt, or the billing section of your PhotoSeder account, to turn off the next renewal. You can also find the purchase through the Paddle Buyer Portal.

If the link is unavailable, email info1gan@gmail.com from the account address and include the photographer or studio name and current plan. You do not have to provide a reason.

2. When cancellation takes effect

Cancellation disables the next recurring charge. All Premium or Studio benefits remain available until the end of the period already paid for, after which the subscription will not renew.

If Premium is cancelled during the first 30 days for ₪5, access remains available until that 30-day period ends and the ₪49.99 renewal is not charged. Cancellation must be completed before the displayed next charge date.

3. Refunds

Payments through Paddle are governed by the Paddle Refund Policy and mandatory buyer rights. A refund request can be submitted from the receipt, account billing section or Paddle Buyer Portal.

Paddle determines refund eligibility and returns funds to the original payment method where possible. PhotoSeder can help verify product access and usage, but does not limit mandatory rights or refund a Paddle transaction outside Paddle.

4. What happens after the paid plan ends

• the account normally changes to Free rather than being deleted;
• new paid charges stop;
• cloud originals and published videos remain downloadable for 30 calendar days;
• after 30 days those heavy files may be permanently deleted;
• galleries above the Free limit may be restricted until their number is reduced or a paid plan resumes.

5. Account deletion

Cancelling a subscription does not delete the account. To request full account deletion, send a separate email from the registered address to info1gan@gmail.com. After identity verification, we will explain the process and timing. Records required by law, including accounting documents, may be retained separately.

6. Mandatory rights

PhotoSeder is intended primarily for professional photographers and studios. If mandatory consumer-protection or other non-waivable law applies to a particular transaction, those rules take priority, including any statutory cancellation or refund rights.